Refund policy

This policy explains when a hafilat top-up paid for through hafilatrefill can be refunded and how to request it. It applies only to payments made on this service.

When a refund applies

• You were charged but the balance was not loaded to the card after our team confirmed the payment could not be delivered.
• A duplicate payment was taken for the same order in error.
• An amount was charged that does not match the amount you confirmed at checkout.

When a refund does not apply

• The balance was loaded correctly to the card number you entered, even if the number was typed incorrectly by mistake.
• A change of mind after the balance has already been loaded and is available on the card.

How to request a refund

Email support@hafilatrefill.org or message us on WhatsApp with your order reference (it starts with HAF-), the email used for the top-up and a short description of the problem.

Timing

We review each request as quickly as we can. Where a refund is due, it is returned to the original payment method. The time it takes to appear on your statement depends on your bank.

Contact

Hafilat Refill Digital Services, 8 Al Batoul St, Al Nahyan, E19 02, Abu Dhabi, United Arab Emirates. Email support@hafilatrefill.org · Phone +971 54 116 8320.